Collabera Philippines | Digital Engineering and Talent Orchestration

SAP ABAP Support Analyst

5 years Experience : in Mckinley , in Taguig
  • Post Date: September 2, 2020
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Job Description

Review and understand all existing processes as configured in the SAP ABAP – Performs Incident, Problem, Change Management, and SAP Process Changes (PCR) tasks/activities thru problem solving/analysis, bug fixing, solutioning and coordination with users/stakeholders and other support groups – Adhere to globally defined ITSM processes and SAP CoE processes (i.e., use of ChaRM in Solution Manager) for proper tracking/monitoring, – Performs risk, schedule and cost impact analysis for small enhancements by working with different workstreams in resolving technical issues. – Participate and/or lead bridge calls to facilitate coordination and problem resolution of SEV1 and SEV2 incidents – Ensures completeness of problem/impact analysis and that Post Mortems are completed for all SEV1 and SEV2 incidents as appropriate. – Reviews completeness of root cause and recommended resolution / workarounds. – Participates in Operations or Problem Management calls/meetings as required. – Create documentations as needed to build solution and operational knowledge – Working technical knowledge on the following is required: Basic ABAP, ABAP Objects, SAP Scripts, Smart Forms, Reports, ABAP Query, BAPI, BADI, User exit/ Enhancement, EDI, ALE, IDOC processing, Workflows. – Practical experience in ABAP debugging as part of problem solving or root cause analysis is required – Minimum 3 – 5 years of hands-on SAP ABAP support experience is required

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